German Customer Service Agent
What are your duties and responsibilities?
A lot of companies today seriously underestimate the value of customer service.
We do not. Each customer needs to be answered as an individual. It requires a keen understanding of human psychology.
We want our customer service to be remarkable and legendary. For this we give to all our agents the time to properly respond to the issues, as well as all the technical resources they need.
A job at KLIM Customer services is like no other. From day 1 you will be trusted with our most important and cherished asset and that is our customers. You will be at the frontline of all our new products developments, giving your opinion on key features, aesthetics, problem solving and so on.
You will be required to answer empathetically to each customer in order to match their exact needs. Typical answers are considered mediocre at KLIM. Good answers are simply not good enough. We want an amazing answer, remarkable answers.
If you want to get an idea of the sort of things we tell our customers then please have a look on here. This is what we mean by remarkable, amazing answer. This is how we reply to our customers at KLIM.
As a customer service agent at KLIM, you can directly see the results of your work in helping the company grow.
To fit this position
Perfect in German
Proficient in English
Abilities in French, Italian, Spanish or Mandarin is a plus
Previous experience in Customer Service is a plus
You must be...
Willingness to learn
System-oriented (i.e. find ways to do the job better and faster)
Geek tendencies are a plus
Some technical knowledge